How I can help you

I help companies define, design, and deliver exceptional customer experiences by leveraging quantitative & qualitative customer, employee, marketing, and business operations analytics to deliver a data-driven customer experience strategy. In addition to a customer focus, I focus on two of the most significant drivers of CX, employee experience (EX) - the people closest to the customer - and marketing experience (MX) - the communications and touchpoints the customer sees each day from the brand. Throughout this process, I have a structured but flexible project management or project experience (PX) mindset to ensure accurate business case development & financials, the right prioritization of initiatives, and measurement plans to allow for continuous learning and improvement. This holistic approach - the customer experience and the drivers of that experience, employee experience and marketing experience, plus an eye to responsible project experience, produces the insights and actions needed to design and provide exceptional experiences, increase customer revenue and retention, and decrease operating costs.

Extensive work experience in:

+ Customer experience strategy development & measurement + Customer analysis & Insights + Customer segmentation and profiling + Voice of Customer / Intent analytics + Customer journey analytics + Marketing effectiveness & optimization + Budgeting & forecasting + Financial modeling & analysis

Areas of Expertise

  • Customer Service
  • Marketing
  • Strategy Development

Industry Experience

  • Accounting & Tax Services
  • Professional Services
  • Retail
  • Wellness, Healthcare, & Home Health

Geoff Miller

Communication Methods

  • Email
  • In Person
  • Phone
  • Video